5 Minutes at Home with Lisa Mills – Century 21®

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From virtual catch-ups to porch drops, Relentless Award Winning Agent Lisa Mills shows that even the most extreme situations can open a space for creativity to allow entrepreneurs to not just survive – but thrive in any market condition. We recently sat down with Lisa to check in on how she continues to deliver the extraordinary, all while serving a very specific market in her area, the senior community.

Hey Lisa! We’d love to know, what are some things that have helped you clear your mind and stay positive these days?

Yoga, walking and connecting everyday with several friends, family members or clients. In some ways there are more opportunities to reconnect because my contacts are also more available and primarily working from home or simply hanging out at home. This is a great opportunity to make something good from a bad situation!

Are you doing anything differently to push forward with your day-to-day work in helping your clients during this time?  How would you describe your new “normal”?

We have to be creative! No showings or open houses are allowed currently in the community I serve. Videos, photos and good pricing are key to moving homes into escrow. For those clients who are stymied with the timing of these new restrictions, I do my best to give positive reinforcement to their situation. I think it’s important to make them feel that I’m more than an agent. I can be a friend, a coach or a delivery person in addition to keeping them apprised of the real estate market and situation.

Are there ways that you or your team members are helping your community get through this crisis?

I have reached out to all my clients with this email: “These are crazy times and we are all adapting.  I’m here to help you any way that I can… whether it’s a face mask, gloves, toilet paper, sanitizers, cookies, groceries, handyman services, chocolate or just someone to bring a chair and sit six feet away for a social distance visit, let me know!”

Thankfully, most of my clients are doing well. One needed a face mask and sanitizer wipes which I delivered the next day. One client asked for a visit. Cookies and/or chocolate have gone to many of these same clients. I just feel that it’s important for them to know I can help in more ways than just the business transaction of their real estate needs.

What new concerns are you hearing from your clients right now? How are you helping address them?

Each situation is different in a senior community. Overall, my clients are concerned about people taking advantage of the crisis and submitting significantly low offers. If the home is priced right and they can wait, the homeowner shouldn’t worry since the inventory is low. 

What’s your top tip for being relentless during this time?

Stay positive and communicate often, it helps ease anxiety.

Never get too comfortable with the present situation and always have a backup plan for the “what ifs” that life might throw at you.

BONUS: What is the first thing you’re going to do once the local shelter in place orders have been lifted?

Try to reassess what the new normal will be and ensure that I’m fully equipped and sensitive to lingering concerns about contamination and exposure. My car will be fully stocked with personal protection materials to use and give out. Whether I am representing the seller or buyer, I will reinforce the notion to respect all concerns about hygiene and exposure. I will also do whatever I can to eliminate paperwork and rely more on the digital opportunities.

The Relentless Agent Awards celebrate all of the ways that C21 Agents deliver extraordinary experiences to their clients and make the home buying or selling process a memorable one. Are you a client who recently has an amazing experience with a CENTURY 21 Agent? We want to know! Click here to submit a nomination for a deserving Agent today.


Century 21 Real Estate Alliance

Century 21 Real Estate Alliance

Century 21 Real Estate Alliance is the largest Century 21 franchise in California with 9 locations across the San Francisco Bay Area.

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